Apollo IT ‘over the moon’ with award
Apollo IT, the Dartmouth based hi-tech firm which specialises in computer support for businesses across the south west, has won a prestigious accreditation.
The company has worked for months towards the IS09001 accreditation which is designed to ensure quality of products and services for customers.
Managing director Michael Freeman said: ‘We are delighted we made it, and special thanks go to Kathy Keatley, our office manager for her determination to ensure our systems are the best they can be.’
‘Like many local businesses, Apollo is very aware of the need to reinvent itself and constantly improve.
‘ISO has given us the tools to make this business the best it can be with a new competitive advantage, and new opportunities.
‘Just being experts is not enough to survive anymore. You have to ensure service and standards are always improving.
‘Ensuring your staff are properly trained sounds obvious in principle, but ISO helps us do it better.’
He added: ‘Many businesses in Dartmouth could benefit from ISO.
‘It isn’t the paperwork monster many believe it to be. New habits are quickly formed because you quickly see the benefits.
‘We can all run our businesses better, and it’s a very rewarding journey.
‘Yes, it’s hard work – but if it wasn’t, everyone would be doing it.’
He said that the company had started its ‘ISO journey’ in March 2012, and was externally audited in late October.
Wiltshire-based ISO experts IMSM Ltd provided coaching and guidance throughout.